Mission Statement
At Elevated Limo Experience, our mission is to create unforgettable memories by delivering exceptional limousine and limo bus service that exceeds expectations. We treat every event as if it were our own—because we’ve been in your shoes, and we know how important your special day is. From the moment you book to the final drop-off, our goal is to provide the kind of experience we would want as customers: thoughtful, reliable, and unforgettable.
Vision Statement
Our vision is to become the most trusted name in luxury transportation by making every ride a celebration worth talking about for years to come. We envision a world where our clients can fully relax, celebrate, and soak in life’s biggest moments—knowing we’ve taken care of every detail with professionalism, care, and heart.
Who We Are
At Elevated Limo Experience, we do more than just transport — we elevate every occasion with professionalism, reliability, and unmatched service. With over 10 years in business, we’ve built a trusted reputation throughout Northern California by showing up on time, every time, and going above and beyond for our clients. We are fully licensed and insured, so you can ride with total peace of mind, knowing your safety and experience are in the hands of a professional team that takes pride in every detail.
What truly sets us apart is our commitment to reliability. We hear the same story far too often — a bride, groom, or party host calls us in a panic because the limo company they originally booked cancelled at the last minute or simply didn’t show up. These unfortunate surprises can derail a special day, and we’ve stepped in to save countless events at the eleventh hour. That’s why people keep coming back to Elevated Limo Experience: we follow through. We confirm every reservation, check in ahead of your event, and never overbook or disappear. You can count on us to be there — early, prepared, and ready to make your event unforgettable.
Our five-star reviews on Google and Thumbtack speak volumes about the kind of service we provide. Customers frequently praise our clean, luxurious vehicles, professional drivers, and friendly, accommodating communication. One happy couple wrote, “They were not only on time but helped keep us calm and on schedule on the biggest day of our lives.” We’ve become a trusted go-to for weddings, proms, wine tours, concerts, and birthdays because we treat each customer like family and every event like it’s our own.
We proudly serve a wide area including Modesto, Stockton, Sacramento, Lodi, the Central Valley, the East Bay, Napa, and San Francisco. Whether you’re heading to the scenic vineyards of Napa Valley, attending a concert at Chase Center, catching a game at Oracle Park, or celebrating at Viaggio Winery, Durst Winery, or The Century, we’ll get you there in style, comfort, and with zero stress. From wine country getaways to city nights out, our chauffeurs know the routes and the vibe — and we’re here to make your ride part of the celebration.
At Elevated Limo Experience, every booking is backed by professionalism, passion, and a promise: we’ll be there — on time, ready, and focused on delivering a smooth, memorable journey. You can book online, call or text us 24/7, or fill out our contact form below and we’ll reach out. For life’s biggest moments, don’t risk a no-show. Choose the team that delivers — choose Elevated.
We know—policies aren't the fun part, but our lawyers say we have to have them (and they get cranky if we don't). Just think of it as our way of staying organized, legal, and totally ready to roll on your big day. Trust us, we'd rather be picking out playlists than writing fine print!
1. Reservations & Payments
By submitting a reservation request, paying a deposit, or completing full payment, the Client confirms they have read, understood, and agree to all Terms and Conditions set by Elevated Limo Experience.
At Elevated Limo Experience, every reservation is a commitment. Once booked, we allocate a specific vehicle, chauffeur, and resources to your event—turning away other requests for that time to serve you exclusively.
Our service is more than transportation—it’s part of your celebration. Punctuality, professionalism, and reliability are our promise. Our customers are our top priority, and your trust means everything to us. You can count on us to be there on your special day—fully prepared and dedicated to making it unforgettable.
When you reserve with Elevated Limo Experience, you’re choosing peace of mind and a team that truly values your most important moments.
2. Rescheduling Policy
If the Client provides at least 30 days' written notice before the original service date, the deposit may be transferred to a future reservation within 12 months of the original event date, subject to availability.
Rescheduled dates are not guaranteed and are contingent upon vehicle and driver availability.
If less than 30 days' notice is given, the full deposit and any payments made will be forfeited.
3. Cancellations
Cancellations made 30 days or more before the scheduled service date may qualify for a one-time rescheduling as stated above. No monetary refunds will be issued.
Cancellations made within 30 days of the scheduled event will result in loss of all payments, including any pre-paid deposits and balances.
4. Client Responsibilities
The Client is responsible for the behavior of all passengers during the rental period.
Any damage to the vehicle caused by passengers, including excessive cleaning due to spills, illness, or negligence, will be charged to the Client’s credit card on file.
The driver reserves the right to terminate service without refund if passengers violate safety rules or engage in disorderly conduct.
5. Overtime & Waiting Time
Rental time begins at the scheduled pickup time, regardless of the actual time passengers enter the vehicle.
If the vehicle is retained beyond the scheduled end time, a 10-minute grace period will be granted.
After this grace period, the Client will be billed for a full additional hour at the standard hourly rate of the vehicle booked, regardless of how much of that hour is used.
This policy is strictly enforced to ensure fair scheduling for all clients and to avoid disruption of subsequent reservations.
6. Weather & Force Majeure
Service will be provided in most weather conditions. However, in cases of severe weather or events beyond our control (natural disaster, pandemic, civil unrest, etc.), Elevated Limo Experience reserves the right to reschedule service or cancel without liability.
In such cases, we will attempt to reschedule within 12 months from the original booking date. Refunds will not be issued.
7. Vehicle Substitution
While we make every effort to provide the specific vehicle requested, Elevated Limo Experience reserves the right to substitute a vehicle of equal or greater value at no additional cost to the client in the event of mechanical issues, accidents, or other unforeseen circumstances.
8. Liability Disclaimer
Elevated Limo Experience is not responsible for delays caused by traffic, road conditions, weather, mechanical failure, or acts of God.
We assume no responsibility for personal items lost or left in our vehicles.
The Client and all passengers acknowledge and accept that dancing or moving around the vehicle while in motion carries inherent risk. Elevated Limo Experience is not responsible for any injuries sustained while dancing, standing, moving, or engaging in any activity during transportation.
By entering the vehicle, all passengers waive any and all claims of liability against Elevated Limo Experience related to personal injury or property damage.
9. Agreement
By submitting a reservation request and/or making payment, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions in full.